![]() ![]() The question is: was the "merge" that happened in this process a true merge, or a replace? Her passwords for Mail were wrong, since they were the old ones from the old backup. (Side question: could I have had her disconnect and then restart the phone again and avoid this whole process?) Obviously I should have made sure she was disconnected from iTunes before she did the reset, or had her set it up as a new device and then restored from iCloud, but water under the bridge now. There was no "restore from iCloud" prompt. During setup on the phone, she was prompted to merge data with the iCloud copy, and did so. She did, and restored the most recent local (iTunes) backup (from July last year - she doesn't back up often, as she has an Air which is pretty full). In my sleepy state, I told her to go ahead. Unfortunately she did the reset while connected to iTunes and the restore process kicked in. The following happened today (it was six AM my time, so yeah, I was dumb and dropped stitches in this process):Ī friend had a problem with her iPhone and needed to reset it.
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